Returns and Exchanges Policy

Important stuff that you need to know

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  • Returns & Exchanges
    Policy

    We believe in our solutions and strive to ensure that you are satisfied with them. We will do our best to take care of customers – our philoshopy is to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well.
    To proceed with returns and exchanges, please fill up this return form and label.

  • Returning by Mail
    (Denmark)

    Send in your device to this address within 60 days of subscription starts or purchase. Your return will be processed within 14 business days.

  • Returning in branches
    (Denmark)

    Just bring the device to any one of our branches within 60 days of subscription starts or purchase.

  • Exchanges

    Upon returning of device, you may opt to receive a new tracking device or receive a refund.

  • Refunds

    If you ordered by credit card, we will credit your account within 30 business days. This will shown on your next statement, depending on issuing bank and/or billing cycle.

    If you have requested an exchange, your account will be charged for the new item and credited for the return.

    Unfortunately, we cannot provide refund for:

    • a. Work exercised, such as installations/inspections or removal of devices.
    • b. Shipping charges
    • c. Third party damages or loss of profit resulting from installation or removal of our tracking devices.
    • d. Renewal payments.

Frequently Asked
Questions

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